Consumer information

CONSUMER INFORMATION
 

Acting on the basis of the Act of 30 May 2014 on consumer rights (Journal of Laws item 827), I provide the Buyer with the following information:

1. Seller's details

NORDHOFF POLSKA, Kielce, email: seedfarm.uk@gmail.com , tel: +48 537 333 330

The indicated data is also intended for filing complaints.

2. Significant characteristics of the goods

The subject of the contract are: products described in the Online Store (products offered in the store, their properties are defined on the goods)

3. Price

The price of the product is displayed for each product in the Online Store and includes all items except shipping costs.

4. Payment rules

1 .. The customer has the following forms of payment:

and). a simple transfer to a bank account, with the reservation that the payment title should include the order number and add "Payment from an online store",

b). shipping for so-called downloading, or for the purchased goods, the customer pays to the company delivering the parcel on the basis of a document issued by the abovementioned courier company

2. Orders unconfirmed or unpaid (except for the "cash on delivery" option) by the Customer within 7 days from placing the order will be automatically canceled.

5. Costs and delivery time

5.1. The customer can choose the following forms of delivery of the ordered goods:

and). personal collection at the indicated point / branch / salon of the Seller - free of charge,

b). delivery via a courier company - cost according to the ship's courier's method and payment method - see delivery

5.2. The cost of delivery is borne by the customer, in accordance with the rules set out in the Delivery tab. Orders above PLN 300 are sent at the expense of the Seller

5.3. The product is shipped within 5 days from the day the payment is credited to the bank account of the seller, however, no longer than thirty days from the date of the contract conclusion, with the payment metod

Goods sent on delivery are sent within a maximum of 48 hours.

6. Right of withdrawal

The buyer has the right to withdraw from the sales agreement within 14 days from the date of receipt of the goods.

The withdrawal form is attached to this Information.

The right of withdrawal does not apply to:

- .. contracts for the provision of services, if the entrepreneur has performed the service fully with the express consent of the consumer who was informed before the provision that after the provision of the entrepreneur will lose the right to withdraw from the contract;

- .. a contract in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract;

- .. a contract in which the object of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs;

- ... a contract in which the object of the service is a product subject to rapid deterioration or having a short shelf-life;

- .. a contract in which the subject of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;

- contracts in which the subject of the service are things that, after delivery, due to their nature, are inseparably connected with other things;

- contracts in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the contract of sale, and which delivery may take place only after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;

- ... a contract in which the consumer explicitly demanded that the entrepreneur come to him for urgent repair or maintenance. If the entrepreneur provides additional services other than those whose performance the consumer demanded, or supplies things other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the contract is entitled to the consumer with regard to additional services or items;

- contracts in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery;

- contracts for the supply of newspapers, periodicals or magazines, with the exception of a subscription agreement;

- ... contract concluded at a public auction;

- .. rental agreements for a building or premises for purposes other than residential, carriage of goods, car rental, catering, services related to leisure, if the contract indicates the day or period of service provision;

- contracts for the supply of digital content that are not recorded on a tangible medium if the performance commenced with the consumer's express consent before the deadline to withdraw from the contract and after being informed by the trader of the loss of the right to withdraw from the contract.

7. Costs of withdrawal

The customer withdrawing from the contract is obliged to cover only the following costs:

- .. direct costs of returning the item in the amount of postage for sending the goods,

- ... if the consumer has chosen a way of delivering things other than the cheapest method of delivery offered by the trader, the entrepreneur is not obliged to reimburse the consumer for additional costs incurred.

8. Date of price fixing

The price of the contract in effect at the time of purchase is not changed until the order is completed.

9. Method of complaint

A. Basis of complaint

If the product has been granted a guarantee, the buyer is entitled - at his own discretion - to follow the procedure described in the warranty card or to use the right below described in the event of non-compliance of the goods with the contract (warranty).

B. Rights and obligations of the buyer

If, in the buyer's opinion, the good is inconsistent with the contract, he is obliged to:

1). send back (return) the goods, if possible in the original packaging, to the address of the Seller within no longer than two months from the finding of non-compliance and no later than two years from the delivery of the goods,

2). indicate whether he is demanding repair or exchange of goods,

3). indicate what he thinks is the non-conformity of the goods with the contract,

4). provide your contact details in the form of a correspondence address, e-mail address, telephone number and bank account number.

C. The deadline for considering the complaint

The Seller declares that the complaint will be recognized within:

- ... 14 days, if the product comes from a domestic producer,

- ... 30 days, if the product comes from a producer from outside Poland.

D. The method of settling the complaint

If the complaint is accepted, the seller will replace or repair the goods and send it back - within the time limits indicated in point. C - to the buyer's address and at the seller's cost. In this case, the buyer will also be reimbursed the costs of shipping the goods to the seller.

The Seller indicates that if the repair or replacement of the merchandise is found to be impossible or will require excessive costs or will not be possible in the time indicated in point a. C, will inform the buyer immediately. In this case, the buyer will be entitled to request:

1). reduction of the price of the goods and return of the goods being advertised,

2). refund of the price of the goods with the simultaneous withdrawal from the contract.

Within 14 days of indicating which claim he is using, the customer will be refunded the price of the good or its relevant part.

If the complaint is not acknowledged, the seller will inform the buyer and send him the goods by post at the buyer's expense.

(the same entry)

10. Code of good practice

The seller does not apply the code of good practice referred to in the Act of 23 August 2007 on counteracting unfair market practices.

(the same entry)

11. Deposit and collateral

The seller does not require the buyer to submit a deposit or provide other financial guarantees.

(the same entry)

12. Ability to use extrajudicial means of dealing with complaints and redress

Seller agrees to submit any disputes arising in connection with the sale of goods through mediation. Details will be determined by the parties to the conflict.

(the same entry)